Get Support
Choose the support option that matches your needs.
📱
Urgent Support
Response: Today or Tomorrow
For high-impact, time-sensitive issues:
- Website completely down or inaccessible
- Security breach or hack detected
- Critical functionality broken (e.g., forms not working, payments failing)
Available 9am-7pm, 7 days/week for all existing clients
🎫
Support Ticket
Response: 3-5 Business Days
For important issues that aren't urgent:
- Feature requests or enhancements
- Non-critical bugs or display issues
- Content updates or changes
- Training or how-to questions
Registered clients: Use form below to auto-log a ticket
✉️
General Inquiry
Response: 5+ Business Days
For non-urgent notifications and questions:
- General questions about services
- Project inquiries or quotes
- FYI notifications
- Feedback or suggestions
Non-client requests will be emailed to support@brighterwebsites.com.au
Submit a Support Ticket
Registered clients: Use this form to automatically log a support ticket. We'll track your request and respond based on urgency.
Haven't heard back from us?
If you've submitted a ticket and haven't received a response within the expected timeframe, please don't hesitate to call Vanessa directly.
Available 9am-7pm, 7 days/week for all existing clients
Support Hours
Phone Support
9am - 7pm, 7 days/week
Existing clients only
Email/Ticket Support
Business days
Response time varies by urgency